Deski is an effective assistance ticketing plugin that intends to transform the means you deal with consumer assistance. With a wide variety of personalized attributes and smooth combinations, Deski guarantees your consumers obtain a regular and reliable assistance experience.
Core Features
Shortcodes
We included shortcodes for much better modification and smoother assimilation, transform any kind of web page to your consumer assistance base utilizing shortcodes!
Custom Fields
Deski additionally enables you to produce personalized areas, allowing you to collect particular info from consumers when they send brand-new tickets. These areas can be customized worldwide or made conditional, showing up just for particular groups, supplying adaptability and effectiveness in ticket handling.
Custom Ticket Status
Increase the ticket administration capacities with personalized ticket conditions. Along with the typical ticket conditions, Deski enables you to include your very own, such as Mending, Exploring, Evaluating, and a lot more. Maintain your consumers upgraded with accurate standing updates that show the progression of their queries.
Attachments
Accessories are made basic with Deski. You have the alternative to make it possible for or disable add-ons, control documents styles, dimensions, and amounts. Versatility in add-on setups makes sure reliable interaction and documents sharing in between consumers and assistance representatives.
RTL Support
Deski sustains right-to-left (RTL) languages by immediately changing the format to suit such languages. It flawlessly incorporates with your web site, despite the language instructions, to offer a smooth and local individual experience.
Translatable
Language obstacles? Not with Deski! Convert the plugin right into any kind of language utilizing the consisted of translation documents and satisfy a worldwide target market.
Canned Responses
Conserve time by producing pre-defined reactions to often asked concerns. With simply a couple of clicks, consist of these reactions in any kind of ticket reply, supplying swift and constant assistance.
Envato Integration
If you offer software program on Envato Market, make sure smooth interaction with customers. Need a legitimate acquisition code to open up a ticket and enhance the assistance procedure.
WooCommerce Integration
Effortlessly transform items from WooCommerce right into Deski groups, streamlining your operations and boosting consumer contentment.
Mark Tickets As Overdue
Remain on top of your assistance tickets. Establish a due date, and Deski will certainly note unanswered tickets as past due, making sure instant interest from your assistance group.
Edit History
Enable consumers to upgrade their replies while keeping complete exposure. Deski maintains a total edit background of every reaction, so you can track adjustments easily.
Auto Close Tickets
Simplify ticket administration even more. Set up Deski to immediately shut tickets without consumer reactions after a defined variety of days, conserving you effort and time.
Import/Export Plugin Data
Conveniently essence all plugin information to an Excel spread sheet, permitting you to comfortably make offsite alterations and easily import it back right into the system whenever essential.
Google ReCaptcha V3 Integration
The assimilation of Google’s advanced captcha innovation not just boosts the safety of the login and enrollment types yet additionally makes sure a smooth individual experience by effectively comparing human individuals and destructive robots, …
