Despite the expenses, our team believe that consumer assistance is vital for any type of service. In 2020, we laid out to produce an inexpensive WordPress ticketing option that would certainly come to local business. We created a technique and got going on the plugin growth.
Documents|Video clip|Assistance Forum
Many of one of the most preferred plugins or online devices for handling assistance problems are really expensive. For local business proprietors, this cost is merely unreachable. So, we chose to make a ticket system plugin with all vital capability and make it readily available at an affordable rate. That is why we created SupportGenix. Our objective is to supply a budget friendly alternative for companies that require a trustworthy consumer support group. With our plugin, companies can obtain the assistance they require without damaging the financial institution.
Assistance Genix gives an effective and user friendly ticketing system for WordPress that makes it simple to take care of limitless tickets for your service. With Assistance Genix, you can produce and take care of tickets from a solitary, central area. You can additionally track and keep an eye on all tickets in real-time, so you can determine and settle problems as they emerge. Assistance Genix additionally consists of a series of integrated devices to aid you automate ticket monitoring, consisting of auto-assignment, auto-escalation, and auto-closure. Therefore, Assistance Genix can aid you conserve time and boost your customer support.
Look into the complete checklist of functions consisted of in Assistance Genix. Discover what differentiates the Assistance Genix feature.
- Unlimited Every little thing: Handle limitless inbox, tickets, individuals, and Representatives.
Transfer ticket: If you require to move your ticket to one more representative or division, you can do so conveniently with Assistance Genix. - Email Piping: Assistance Genix uses e-mail piping, which imports e-mails for an e-mail address right into the Assistance ticket system. This permits Assistance team to take care of and reply to consumer questions much more successfully.
- Conserved Replies: SupportGenix is a plugin that permits representatives to conserve typical actions. This conserves time for active representatives by permitting them to swiftly pick a feedback from a checklist.
- File Upload Kind Setup: In order to make sure that your system continues to be protected, we might permit consumers to post documents of a particular kind. This aids to stop harmful documents from being posted and additionally guarantees that the documents that are posted work with your system.
- Email Alert: At Assistance Genix, we recognize that taking care of e-mail notices can be a problem. That’s why we have actually created a system that permits you to handle your e-mail notices depending upon a range of occasions. For instance, you can select to obtain an e-mail notice when a ticket is developed, replied to, or shut. In this manner, you can remain on top of your assistance demands and make sure that every problem is settled in a prompt way.
- Envato Combination: SupportGenix uses the most effective in course Envato assimilation to aid our consumers attach their Envato Writer accounts with SupportGenix. This aids to verify customer acquisition codes and make sure that just accredited individuals have accessibility to your solutions.
- Webhook Combination: Assistance Genix gives a very easy means to attach your ticket system with third-party CRM or devices. Based upon various occasions, like ticket development or …
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